Terms, Refunds, Shipping & Privacy Policy



The website is operated by Cariad Pet Therapy Community Interest Company. Your use of the website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out below ("Terms and Conditions"). You should read them now. Your use of the website constitutes your agreement to the Terms and Condition.


Cariad Pet Therapy Community Interest Company reserve the right to amend the Terms and Conditions at any time and without notice to you. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.



The products on the website are only available for sale to individuals who can make legally binding contracts.



Any order placed by you in the manner described in this website is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions. Cariad Pet Therapy Community Interest Company reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with us only comes into existence when it forwards confirmation of receipt of your order and payment.



Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.


Risk and Title

Cariad Pet Therapy Community Interest Company will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service. You should consider whether to obtain any suitable insurance.


Limitation of liability

Cariad Pet Therapy Community Interest Company will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.


Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:


  • if the breach relates to goods:

  • the replacement of the goods or supply of equivalent goods;

  • the repair of such goods;

  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or

  • the payment of the cost of having the goods repaired; and

  • if the breach to relates to services:

  • the supplying of the services again; or

  • the payment of the cost of having the services supplied again.

Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within a resalable time (7 days) and in original, undamaged packaging. If we find that the product has not been returned us in fully resalable condition, we reserve the right to refuse a refund on the item. If you are returning an item because of an error on our part or because it is damaged or defective, we will pay your costs of returning it to us. In the first instance please get in touch with us where we will be able to help.


FREE SHIPPING to UK mainland - 2 - 5 days delivery. International shipping - please get in touch before purchase for a shipping quote. 

Privacy Policy

Here at LOVETHISPET.net, we are dedicated to protecting the privacy of our customers. We endeavour to always be transparent about the data that we collect, so please review this policy carefully.

If at any time you wish to see a record of the data we hold on you, feel free to get in touch. You should also get in touch if you suspect that some of our data may be inaccurate – we will be sure to rectify any errors ASAP.

We only collect and hold information in accordance with the General Data Protection Regulation (GDPR). If you make a purchase through our website, we will require you to provide us with the following details:


  • Your name

  • Delivery/billing address(es)

  • Contact details (e.g. email address, phone number)

  • Payment details

Additionally, as you browse the website, we will gather a variety of other data concerning your use of our web pages, including:

  • Time spent on the site

  • How you arrived on the website (e.g. by clicking a link on another website)

  • Page(s) viewed

This information is not personally identifiable; rather, it is aggregated to provide us with an overview of our site’s performance and how people interact with our web pages.

Why do we collect this information?

Our reasons for recording these details include the administration of accounts, order fulfilment, and statistic gathering (which helps us to improve our service). We may also send you our newsletter and other marketing material if you agree to receive such items.

All information is held securely in accordance with the law.



We take internet fraud very seriously. If we ever have reason to believe that an order has been placed fraudulently, or if we feel that our website has been abused in some way, we will share any relevant information with third party fraud prevention companies (including banks) and the police.